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Strategic AI Integration for Business Leaders: Adapting to a New Era of Customer Experience

Strategic AI Integration for Business Leaders: Adapting to a New Era of Customer Experience

Strategic AI Integration for Business Leaders: Adapting to a New Era of Customer ExperienceStephen Hackett
Published on: 20/09/2025

AI is transforming enterprise software and beyond. From automation to contextual intelligence, businesses must adapt. Leaders driving CX, EX, and digital transformation should integrate AI strategically—or risk being left behind.

Strategy
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Will AI Bury Traditional CRM? The Future of Customer Management

Will AI Bury Traditional CRM? The Future of Customer Management

Will AI Bury Traditional CRM? The Future of Customer ManagementStephen Hackett
Published on: 18/09/2025

AI is reshaping CRM by merging agentic AI with intelligent data lakes. Manual entry fades, proactive AI drives engagement, and predictive insights guide action, pushing CRM from passive record-keeping to active, intelligent customer management.

Strategy
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